Shipping policy

Effective Date: April 2026

Shipping Overview

HavenWell ships premium recovery equipment directly from our authorized suppliers and manufacturer fulfillment centers. Because we sell large, high-value recovery products, shipping methods may vary by product category, supplier, destination, and product size.

Most orders ship directly from the manufacturer or supplier warehouse. HavenWell does not hold inventory in-house.

Shipping Area

HavenWell currently ships to addresses within the contiguous United States unless otherwise stated on the product page or during checkout.

At this time, we may not be able to ship certain large freight items to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or remote delivery locations.

If you are unsure whether we can ship to your address, email us at support@shophavenwell.com before placing your order.

Order Processing Time

Most orders are processed within 1–3 business days after payment is confirmed.

Processing time may be longer if:

  • The supplier needs to verify inventory.
  • The product is oversized or freight-shipped.
  • Additional delivery details are needed.
  • The order is flagged for payment or fraud review.
  • The item is backordered, made-to-order, or temporarily delayed.

If your order is delayed, HavenWell will contact you by email.

Estimated Delivery Windows

Estimated delivery times vary by product type and supplier.

  • Recovery Equipment: typically ships by parcel carrier, depending on product size and supplier.
  • Red Light Therapy Panels: may ship by parcel carrier or freight, depending on product size.
  • Cold Plunge Tubs: often ship by LTL freight carrier on a pallet.

Most parcel orders arrive within 3–10 business days after shipment.

Large freight orders may take 5–14 business days after shipment, depending on the carrier, destination, and scheduling availability.

Delivery dates are estimates only and are not guaranteed.

Shipping Costs

HavenWell offers free shipping on most orders within the contiguous United States unless otherwise stated on the product page or during checkout.

Some oversized items, remote delivery areas, special delivery requests, or freight services may require additional charges. If an additional shipping charge applies, HavenWell will contact you before the order ships.

Freight Delivery Phone Number

For large freight items, including Cold Plunge tubs and oversized Red Light Therapy panels, a valid phone number may be required so the freight carrier can schedule delivery.

If a phone number is not provided or cannot be verified, shipment may be delayed until HavenWell or the carrier can contact the customer.

Cold Plunge Freight Delivery

Cold Plunge tubs may ship by LTL freight carrier on a pallet. Freight delivery is different from standard parcel delivery.

Freight deliveries may require:

  • A delivery appointment.
  • A valid phone number.
  • Curbside delivery.
  • Customer availability during the delivery window.
  • Inspection before signing for delivery.

Unless otherwise stated, freight delivery is typically curbside. The carrier may not bring the product inside your home, garage, backyard, or upstairs.

Inspecting Freight Deliveries

Before signing for a freight delivery, inspect the crate, packaging, pallet, and visible product surfaces.

If you see damage to the crate, pallet, tub shell, chiller unit, or any visible part of the shipment, you should:

  • Note the damage clearly on the delivery receipt.
  • Take photos before the driver leaves.
  • Refuse the shipment if the damage appears severe.
  • Contact HavenWell immediately at support@shophavenwell.com.

Signing a clear delivery receipt may limit our ability to file a freight claim for visible damage discovered after delivery. Undocumented freight damage discovered after a signed delivery cannot always be honored as a free replacement.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, missing parts, or materially different from what you ordered, contact us within 48 hours of delivery at support@shophavenwell.com.

Include:

  • Your order number.
  • Photos of the product.
  • Photos of the packaging.
  • Photos of any visible damage.
  • A brief description of the issue.

HavenWell will help coordinate the appropriate resolution, which may include replacement parts, a replacement unit, return shipping, or a refund depending on the issue and applicable supplier policy.

Missed Freight Deliveries

If a freight carrier schedules a delivery and the customer misses the appointment, additional carrier fees may apply. These may include redelivery fees, storage fees, address correction fees, or return freight fees.

Customers are responsible for fees caused by missed delivery appointments, incorrect addresses, or failure to respond to carrier scheduling attempts.

Incorrect Shipping Information

Customers are responsible for entering accurate shipping information at checkout.

If an incorrect address is provided, contact HavenWell immediately at support@shophavenwell.com.

Once an order has shipped, address changes may not be possible. If a carrier charges an address correction, redelivery, return, or storage fee due to incorrect information, the customer may be responsible for those charges.

Backorders and Supplier Delays

Because HavenWell works with multiple suppliers, product availability can change quickly. If an item becomes backordered or delayed after your order is placed, we will notify you by email.

You may choose to:

  • Wait for the item to become available.
  • Switch to an alternative product, if available.
  • Cancel the order before it ships.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

For freight shipments, tracking may be provided by the freight carrier, supplier, or HavenWell. Some freight carriers may also contact you directly to schedule delivery.

Returns

Shipping costs related to returns are governed by our Return & Refund Policy.

Non-defective returns are the customer’s responsibility. For freight items, HavenWell may help arrange return freight pickup at the customer’s cost.

Defective, damaged, or mis-shipped items will be handled according to the applicable supplier policy and HavenWell’s Return & Refund Policy.

Contact

Questions about shipping? Email us at:

support@shophavenwell.com